Before /after sales service
Customer Service: Your email will be answered within 24 hours on week days. If the date happens to be weekends and holidays, the responding time limit is extended to the next working day.To avoid patent infringement, All our items only come with logo-free packs. If you really need original box, there is extra 15 dollars charge for per box.
1. The color difference of items does not come to the domain of exchange.
2. We only accept the return of or replace the commodity with quality problems.
Logistics: 1. In case that some losses are caused by some irresistible reasons, we shall offer you a second shipment , and you only need pay half the amount of your order.
2. Because of the property rights problems, occasionally, the items you have purchased may be examined for some time by the customs in our country. If the detention of the goods beyond its scheduled time to more than 30 days, we’ll offer you a second shipment in principle.
3. If there is some problems of logistics company in transit, we are responsible for investigating the causes. If the detention of the goods beyond its scheduled time to more than 30 days, we’ll offer you a second shipment in principle.
Shipment on holidays: On holidays , the delivery period will be extended. For full details , visit the Holiday Notice
Payment: In principle, we will ship within 48-72 hours after getting payment.
Return & Exchange Policy
- Return requests should be emailed to Us within 2 days after you take the package.
- Items should be returned in unused condition and original packaging.
- No quality issue is not acceptable.
- Return shipping fees would be at the charge of the client, although a compensation will be offered against those shipping costs.
- Sometime We could not reply you soon,all Troubles after sale should be solved within 24-48 hours when we read your mail.